Our New Kitchen � A Step Backwards�

Having blown-out JL because of their high prices and a local supplier for lack of attention to detail (they missed an appliance off the plans!), our latest supplier has also bitten the dust.

Great products, great prices, and a truly gorgeous showroom was complemented by a complete inability to meet any sort of agreed deadline! The last straw was when I agreed with them that they�d get the plans and pricing structure to us whilst we were on holiday � in time for our return � they didn�t!! After a phone-call to them last week where we agreed that it would all be here by Thursday - yesterday; by 5.30, nothing had appeared.

I phoned them and expressed my displeasure only to be reminded that �In my book Steve, 5.30 is still Thursday and I still plan to get them to you�. Whilst technically correct, it did seem to somewhat convenient that the were �just about to�.  Anyway, things went from crap to crappier resulting in me being accused of being patronising (moi?) and treating him �like a child� and having the phone slammed down on me!

I rang back, and things became very clear �Steve, I don�t need your business and if you going to be this nit-picky before we start the job, you sound like the sort of person, I don�t think I want to do business with��

I agreed that the last bit was one thing we could agree on!

Phew, that�s got that of my chest and I feel better now Doctor :)

Is it too much to ask to find a supplier that can do what we ask..? The challenge continues�